Return & Refund Policy
Last updated: October 2026
All sales on lorettabates.com are final. We do not accept returns, exchanges, or issue refunds on any purchases. Please review your order carefully before completing checkout.
All Sales Are Final — No Exceptions For:
- Physical products — apparel, accessories, fitness gear, and merchandise
- Digital products — downloadable content, digital guides, e-books, and workbooks
- Online & virtual classes — live streamed classes, on-demand video content, and virtual memberships
- Wellness memberships — WELL Collective membership subscriptions
- WELL Escape retreats & events, after the cancellation date listed for each retreat (see below)
- Speaking engagements & seminars — booking fees and deposits
Damaged or Defective Physical Items
If you receive a physical item that is damaged or defective due to an error on our part, please contact us within 7 days of delivery at [email protected] with your order number and photos of the damage. We will review on a case-by-case basis and may offer a replacement at our discretion.
WELL Escape Retreat Cancellations
You may cancel a WELL Escape retreat for a full refund, minus payment processing fees (such as Stripe or PayPal), until the cancellation date listed on that retreat’s page, usually about 3 months before the retreat. After that date, all retreat payments are non-refundable. In the event that Loretta Bates cancels a retreat, payments will be applied as a credit toward a future retreat or refunded in full at our discretion.
Contact Us
Questions? We are happy to help.
Email: [email protected]
Website: lorettabates.com/contact-me