Terms & Conditions
Effective Date: September 21, 2026 | Last Updated: October 27, 2026
Welcome to Loretta Bates Wellness. By accessing or using our website, services, membership, mobile application, or any communications from us, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. About Us
Loretta Bates Wellness (“we,” “us,” or “our”) operates the website lorettabates.com, the WELL Collective membership, the WELL with Loretta App, and WELL Escape Retreats. Our services are designed to support your whole-body wellness journey through movement, mindset, nutrition, community, and connection.
2. Services
Our offerings include, but are not limited to:
- WELL Collective digital membership (streaming classes, community access, wellness content)
- WELL with Loretta mobile application
- WELL Escape Retreats (in-person wellness travel experiences)
- In-person and virtual fitness and wellness classes
- Nutrition programs and coaching
- Seminars, workshops, and speaking engagements
- Digital products and workbooks
3. SMS / Text Message Communications
By providing your mobile phone number to Loretta Bates Wellness, you agree to receive text messages from Loretta Bates Wellness at the number provided, which may be sent using an automated system.
Program Description: You may receive text messages related to your WELL Collective membership, the WELL with Loretta App, WELL Escape Retreats, wellness tips, event announcements, class schedules, promotional offers, and important service updates.
Message Frequency: Message frequency varies based on your account activity and the programs you are enrolled in.
Rates: Message and data rates may apply. Standard carrier rates for sending and receiving text messages will apply depending on your mobile plan.
To Cancel: Reply STOP at any time to unsubscribe and stop receiving text messages. After you send STOP, you will receive one final confirmation message. No additional messages will be sent unless you re-enroll.
For Help: Reply HELP for assistance, or contact us directly at [email protected].
Consent: Consent to receive text messages is not a condition of purchase. You may still access our services, make purchases, and participate in programs without consenting to SMS communications.
Carrier Liability: Carriers are not liable for any delayed or undelivered messages.
Privacy: For details on how we collect, use, and protect your personal information, including your mobile number, please review our Privacy Policy.
4. Membership & Billing
- Membership subscriptions are billed on a recurring basis (monthly or annually) as selected at checkout.
- You authorize us to charge your payment method on file for recurring subscription fees.
- Subscription prices are subject to change. We will provide reasonable notice of any price changes.
- WELL Escape Retreat deposits and payments are governed by the specific terms outlined at the time of booking.
5. Cancellation & Refund Policy
You may cancel your WELL Collective membership at any time through your account dashboard or by contacting us. Cancellations take effect at the end of the current billing period. For detailed refund terms, please refer to our Return & Refund Policy.
6. Acceptable Use
By using our services, you agree not to:
- Reproduce, distribute, or resell any content without written permission
- Share login credentials with others
- Use our platforms for unlawful or harmful purposes
- Harass, threaten, or intimidate other community members
- Attempt to gain unauthorized access to our systems
7. Intellectual Property
All content on our platforms, including videos, audio, text, graphics, logos, and course materials, is the property of Loretta Bates Wellness and is protected by copyright and other intellectual property laws. You may access content for personal, non-commercial use only.
8. Health & Wellness Disclaimer
The content and programs offered by Loretta Bates Wellness are for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any new fitness, nutrition, or wellness program. Participation in physical activities carries inherent risk. You assume full responsibility for any health-related decisions made based on our content.
9. Classes and Events, In Person and Online: Waiver and Release
I want every class to feel like a CELEBRATION, and I want you safe while we dance. Before you dance with me, in person or online, please read this and agree to it. It covers every in-person Zumba® class, Fitness Bellydance class, masterclass, workshop and event I lead, whether you buy a Party Pass, a ticket, pay at the door, or come as a guest. It also covers every live online class and every recorded class, workout, stretch, breathing and calm session in the WELL with Loretta app.
By buying a Party Pass or ticket, joining the WELL Collective, checking the box, or taking part, you agree that:
- You are ready to move. You are physically able to take part. If you have a medical condition, an injury, are pregnant or recently gave birth, or have any health concern, you have checked with your doctor first. You will tell me or the instructor about anything that affects how you move.
- You listen to your body. You go at your own pace, take the low-impact options whenever you need them, drink water, and stop right away if you feel pain, dizziness, shortness of breath, or anything that does not feel right.
- You understand the risks. Dance and exercise come with risks, including slips and falls, muscle strains, sprains, and, rarely, serious injury, heart problems, or death. You understand these risks and you choose to take part.
- You release us. To the fullest extent the law allows, you release Loretta Bates, Loretta Bates Wellness, our instructors and team, and the studios and venues where we dance from any claims for injury, illness, loss, or damage that come from your taking part, except when caused by gross negligence or willful misconduct. This applies to you and to anyone who could make a claim for you.
- At home, you set the stage. When you join a live online class or use the app, you choose a safe space with room to move, a steady, non-slip floor, and nothing in the way. No one is there in person to watch your form or catch you, so you take extra care, and you keep children and pets out of your way.
- Your things are your own. Bring what you need and keep an eye on it. We are not responsible for lost, stolen, or damaged belongings.
- Help if you need it. If you are hurt or feel unwell, you allow us to call for medical help for you, and any medical costs are yours.
- Photos and video. Many classes are filmed or photographed for the WELL Collective video library and social media. If you would rather not be shown, tell me or the instructor before class and we will keep you out of the shot.
- Guests and gifts. If you buy a pass or ticket for someone else, they agree to this waiver when they come to class. Anyone under 18 needs a parent or guardian to agree for them.
That’s it! Now grab your crown and come dance with me.
10. Limitation of Liability
To the fullest extent permitted by law, Loretta Bates Wellness shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of data, personal injury, or financial loss.
11. Privacy
Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised terms.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.
14. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Loretta Bates Wellness
Email: [email protected]
Website: lorettabates.com/contact-me